Professional Experience
I bring a combination of enterprise operations experience and hands-on analytics capability. My career began in technical support and network operations, where I developed strong skills in data accuracy, incident analysis, stakeholder communication, and structured problem- solving. Over time, I increasingly used data to identify trends, monitor performance, investigate recurring issues, and support operational decisions. Today, I apply that experience through SQL, Power BI, Tableau, Excel, Python, Power Query, and DAX to build dashboards, define KPIs, perform exploratory analysis, improve reporting quality, and translate data into business insights.
2024 - 2026
Independent Data Analytics Consultant
Remote
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Collected, cleaned, validated, and reconciled data from multiple sources, including claims, member demographics, provider information, spreadsheets, and operational reports.
Improved reporting accuracy by approximately 25% by identifying inconsistencies, validating records, and strengthening data-quality checks. -
Analyzed large datasets to identify trends, utilization patterns, performance gaps, and opportunities for operational improvement.
Built interactive Power BI and Excel dashboards to track enrollment trends, treatment categories, provider performance, and operational KPIs. -
Worked with stakeholders to understand reporting requirements, respond to ad hoc analytical requests, and maintain consistent reporting documentation.
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Translated analytical findings into clear, non-technical summaries for business and operational stakeholders.
2024 - 2025
Sr. Associate
Network Operations & Data Analytics
AT&T
Remote
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Supported enterprise network operations through data analysis, reporting, incident trend monitoring, and cross-functional problem solving.
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Collected, validated, and analyzed data from alarm-monitoring systems, incident tickets, maintenance records, and site-performance reports.
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Built Power BI and Excel dashboards to monitor Break/Outage/Disruption trends, alarm frequency, site performance, and recurring failure patterns.
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Performed trend and root-cause analysis across high-volume incident data, contributing to corrective actions that reduced recurring incident volume by approximately 30%.
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Supported technical bridge calls with internal teams, vendors, and field technicians by synthesizing incident history, site conditions, and operational data.
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Validated site and ticketing data during migration from DMACs to Powla, helping improve data consistency and reporting continuity.
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Produced analytical summaries and operational reports that translated technical data into clear recommendations for technical and business stakeholders.
2021 - 2024
Sr. Associate
Network Services Maintenance
AT&T
Remote
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Managed and analyzed enterprise network-service operations across a globally distributed environment, supporting service reliability, reporting, and cross-functional coordination.
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Reviewed performance and incident data across 500+ monthly cases to identify recurring issues, service risks, and operational trends.
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Collaborated with 10+ business partners and internal teams to investigate and resolve business-critical incidents.
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Helped reduce recurring incident volume by approximately 30% through structured root-cause analysis, historical trend review, and corrective-action support.
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Prepared structured reports and operational summaries that communicated technical findings, trends, risks, and recommended actions.
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Developed reusable analytical documentation and operational runbooks based on historical incident patterns, improving troubleshooting consistency and knowledge sharing.
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Led or supported cross-functional initiatives across 5+ teams, coordinating requirements, timelines, technical dependencies, and delivery.
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Reviewed technical documentation and vendor information within an environment supporting 200+ enterprise users, strengthening data-quality and documentation discipline.
2019 - 2021
Technical Support Analyst
AT&T
Remote
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Supported enterprise users in a high-volume technical environment while maintaining accurate operational data and SLA performance.
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Resolved and documented 40+ technical cases per day in ServiceNow for 150+ business clients.
Maintained detailed and consistent case records used for trend analysis, knowledge-base development, and proactive issue prevention. -
Applied structured data validation, categorization, and prioritization to maintain high-quality ticket data.
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Monitored multiple ticket queues and identified SLA-at-risk patterns before breach, contributing to 98%+ SLA performance.
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Communicated technical findings to non-technical users using clear, jargon-free explanations.
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Supported knowledge documentation and process standardization across recurring technical issues.
Education
2024 - 2026
Tiffin University, Tiffin, Ohio
M.BA Data Analytics
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Completed an MBA in Data Analytics focused on applying analytical methods, statistical techniques, and data-driven approaches to business decision-making and organizational strategy.
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Developed practical experience in analyzing and interpreting business data through coursework and projects involving data visualization, applied statistics, regression analysis, and business analytics.
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Applied advanced inferential techniques and statistical methods to identify relationships, patterns, trends, and meaningful insights within complex datasets.
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Built data visualizations and analytical reports to communicate findings clearly and support data-driven decision-making for business and organizational challenges.
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Developed a strong understanding of regression analysis and statistical modeling to examine relationships between variables and generate evidence-based insights.
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Completed analytical projects across multiple business and industry domains, applying structured methodologies to transform data into actionable recommendations.
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Strengthened business problem-solving and decision-making skills by connecting analytical findings with organizational strategy, performance, and real-world business outcomes.
Relevant areas of study included:
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Data Visualization
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Applied Statistics
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Advanced Inferential Techniques
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Regression Analysis
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Business Analytics
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Data-Driven Decision Making
2014 - 2019
Mendel University, Brno, Czech Republic
M.Sc International Relations
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Completed a Master of Science in International Relations, developing strong research, critical thinking, and analytical skills through the study of global political, economic, and social issues.
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Conducted independent research, evaluated multiple sources of information, and developed structured reports and presentations on complex international topics.
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Strengthened skills in research, analysis, problem-solving, and communicating complex information clearly to different audiences.
2014 - 2019
University of Ghana, Accra, Ghana
BA Psychology
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Completed a Bachelor of Arts in Psychology, developing a strong foundation in human behavior, research, critical thinking, and analytical problem-solving.
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Conducted academic research and analyzed behavioral and social factors, strengthening skills in interpreting information, identifying patterns, and drawing evidence-based conclusions.
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Developed strong written and verbal communication skills through research projects, academic presentations, and structured analysis.
Certifications
Microsoft Certified: Power BI Data Analyst Associate (PL-300)
Google Data Analytics Professional Certificate
IBM Data Analyst Professional Certificate
Google Data Analysis with Python Specialization
Microsoft Certified: Azure Data Fundamentals
SQL Server Reporting Services: Data Analysis
Alteryx Mastery: Data Analytics & Workflow Automation
Skills
Technical Skills
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Data and Analytics: SQL · Excel · Python · Pandas · NumPy · EDA · Statistical Analysis · Trend Analysis KPI Development
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Business Intelligence: Power BI · Tableau · Power Query · DAX · Dashboard Development · Data Visualization · Data Storytelling
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Databases & Reporting: PostgreSQL · SQL Server · T-SQL · SSRS · Relational Databases
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Data Preparation & Automation: Power Query · ETL · Data Cleaning · Data Validation · Alteryx · Workflow Automation
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Business & Operations: Requirements Gathering · Root-Cause Analysis · Process Improvement · Stakeholder Communication · Executive Reporting · ServiceNow
Soft Skills:
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Analytical Thinking
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Problem-Solving
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Leadership
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Communication & Data Storytelling
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Team Collaboration
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Attention to Detail
Tools and Technologies
Microsoft Excel
Microsoft Power BI
Tableau
PostgreSQL
Python